FAQs

What types of products does Tommys Lobbies offer?

Tommys Lobbies specializes in a curated selection of stylish and functional fashion accessories and apparel. Our offerings include chic PU leather hair scrunchies and flattering high-waist flare jeans designed to enhance your natural silhouette while ensuring comfort and contemporary style.

How can I ensure the best fit for my clothing purchases?

To ensure the best fit, we recommend consulting our size guide available on the product pages. Additionally, consider your usual size and any specific measurements you may have. If you have further questions about sizing, feel free to contact our customer service team for assistance.

What is your return policy?

At Tommys Lobbies, we have a 30-day return policy. Items must be unworn, unused, and in their original packaging with tags attached to qualify for a return. A receipt or proof of purchase is also required. For more details on how to initiate a return, please refer to our return policy section.

How long does shipping take?

Shipping times vary based on the manufacturer and the destination of the package. Once your order is processed, you will receive a confirmation email with estimated delivery times. Please note that factors such as international shipping and customs processing may affect delivery times.

Do you offer international shipping?

International shipping may be available depending on the manufacturer. If your order is shipping internationally, please be aware that customs duties, taxes, and other fees may apply, which are the customer's responsibility.

How can I track my order?

Once your order has shipped, you will receive a tracking number via email, if available. This tracking link will allow you to monitor your shipment status directly through the shipping carrier. If you have questions about tracking your order, please refer to the manufacturer's contact information provided with your order details.

What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please inspect your order upon receipt and contact us immediately. We will work to resolve the issue promptly and ensure you receive the correct product or a replacement as needed.

Can I exchange an item?

To exchange an item, you will need to return the original item first. Once the return is accepted, you can make a separate purchase for the new item you wish to receive. Please refer to our return policy for more details on the process.

How can I contact customer service?

You can reach our customer service team by emailing us at support@tommyslobbies.com. We are here to assist you with any questions or concerns you may have regarding your order or our products.