Below FAQ are some common concerns of our customers before purchasing any product.
If you have other questions, please just send it to Squarebiz@tommyslobbies.com.
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- Customer Support
- Orders & Shipping
- Returns & Refunds
- Product Sizing & Fit
- Payments & Discounts
- Privacy & Security
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Customer Support
Q: "How can I reach customer support?"
A: You can Call/Text: (323) 372-7891 or email Squarebiz@tommyslobbies.com.
Q: "What is your address?"
A: 44620 Valley Central Way, #1242, Lancaster, CA 93536.
Q: "Do you offer live chat?"
A: Yes, we offer support via live chat, email and phone call.
Orders & Shipping
Q: "How long does shipping take?"
A: Shipping times vary based on the manufacturer and the destination of the package. Once your order is processed, you will receive a confirmation email with estimated delivery times. Please note that factors such as international shipping and customs processing may affect delivery times.
Q: "Do you ship internationally?"
A: International shipping may be available depending on the manufacturer. If your order is shipping internationally, please be aware that customs duties, taxes, and other fees may apply, which are the customer's responsibility.
Q: "How can I track my order?"
A: Once your order has shipped, you will receive a tracking number via email, if available. This tracking link will allow you to monitor your shipment status directly through the shipping carrier. If you have questions about tracking your order, please refer to the manufacturer's contact information provided with your order details.
Q: "What if my order is delayed?"
A: Please allow for possible delays due to high demand, weather, or postal issues. If it’s been more than 14 business days, contact us at Squarebiz@tommyslobbies.com.
Returns & Refunds
Q: "What is your return policy?"
A: At Tommys Lobbies, we have a 30-day return policy. Items must be unworn, unused, and in their original packaging with tags attached to qualify for a return. A receipt or proof of purchase is also required. For more details on how to initiate a return, please refer to our return policy section.
Q: "How do I request a return?"
A: Email Squarebiz@tommyslobbies.com with your order number and reason for return.
Q: "Are shipping costs refundable?"
A: No, original shipping charges are non-refundable. Return shipping is also the customer's responsibility.
Q: "When will I receive my refund?"
A: Once your return is received and inspected, your refund will be processed within a few days. A credit will automatically be applied to your original payment method.
Q: "What should I do if I receive a damaged or incorrect item?"
If you receive a damaged or incorrect item, please inspect your order upon receipt and contact us immediately. We will work to resolve the issue promptly and ensure you receive the correct product or a replacement as needed.
Q: "Can I exchange an item?"
To exchange an item, you will need to return the original item first. Once the return is accepted, you can make a separate purchase for the new item you wish to receive. Please refer to our return policy for more details on the process.
Product Sizing & Fit
Q: "What types of products does Tommys Lobbies offer?"
A: Tommys Lobbies specializes in a curated selection of stylish and functional fashion accessories and apparel. Our offerings include chic PU leather hair scrunchies and flattering high-waist flare jeans designed to enhance your natural silhouette while ensuring comfort and contemporary style.
Q: "What if I’m between sizes?"
A: If you're between sizes, we recommend sizing up for a more comfortable fit, especially for fitted or slim-cut items.
Q: "Are your products true to size?"
A: Most of our products are true to size, but sizing may vary slightly depending on the manufacturer or brand. Always consult the measurements listed.
Q: "Do you offer sizing support?"
A: Yes! If you're unsure, email us at Squarebiz@tommyslobbies.com with your measurements and we’ll help you choose the best fit.
Q: "Is there a size chart for shoes?"
A: Yes, the shoe size chart is included on the size guide page, and is available under each shoe product listing.
Q: "Can I exchange an item if it doesn’t fit?"
A: Absolutely. If the item doesn't fit as expected, you can request an exchange within 14 days following our standard return policy.
Q: "How can I ensure the best fit for my clothing purchases?"
To ensure the best fit, we recommend consulting our size guide available on the product pages. Additionally, consider your usual size and any specific measurements you may have. If you have further questions about sizing, feel free to contact our customer service team for assistance.
Payments & Discounts
Q: "What payment methods do you accept?"
A: All major credit/debit cards and PayPal are accepted.
Q: "Is my payment secure?"
A: Yes. Tommy’s Lobbies uses SSL encryption and secure checkout to protect all transactions.
Q: "Can I use discount codes?"
A: Yes! Enter valid codes at checkout. Only one code is allowed per order.
Privacy & Security
Q: "Is my information safe on your site?"
A: Yes. We use SSL encryption and will never sell or share your data with third parties.
Q: "Do you store my credit card information?"
A: No. All transactions are processed securely by third-party gateways and we do not store any payment data.
