Cancellation policy

We understand that plans can change. Below is our policy for order cancellations.

1. Order Cancellation Window

You may cancel your order within 12 hours of placing it. To request a cancellation, please contact us immediately at:

📧 support@tommyslobbies.com

If the order has already been processed or shipped, it cannot be canceled. In that case, you may refer to our [Return & Refund Policy] for further options.

2. Custom or Sale Items

Please note that:

  • Custom or personalized items cannot be canceled once production has started.

  • Sale or promotional items are final sale and not eligible for cancellation.

3. Refunds for Canceled Orders

If your order qualifies for cancellation:

  • A full refund will be issued to your original payment method.

  • Refunds typically process within 7–10 business days, depending on your bank or provider.

4. Need Help?

If you're unsure whether your order is eligible for cancellation, contact us promptly at:
📧 support@tommyslobbies.com