Privacy policy
At Tommy's Lobbies, your privacy is important to us. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, or interact with our services—including SMS communications
Tommy’s Lobbies – Privacy Policy
Effective Date: 10/01/2024
Last Updated: 12/24/2025
Tommy’s Lobbies LLC (“we,” “us,” “our”) is committed to protecting your privacy and ensuring transparency in how your personal information is collected, used, and safeguarded. By visiting our website or making a purchase, you consent to the practices described below.
At Tommy's Lobbies, your privacy is important to us. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, or interact with our services—including SMS communications.
1. Information We Collect
We may collect the following types of information:
A. Personal Information You Provide
• Name
• Shipping & billing address
• Email address
• Phone number (for SMS & order updates)
• Payment information (processed securely by payment providers)
• Account login details
B. Information Collected Automatically
Through cookies and tracking technologies, we may automatically collect:
• IP address
• Device information
• Browser type
• Pages visited
• Time spent on site
• Referring URLs
• Cart behavior
• Product interaction & browsing history
C. Information From Cookies and Tracking Tools
We use:
• Essential cookies
• Performance & analytics cookies
• Retargeting/personalization cookies
• Shopify-related tracking pixels
• Third-party tools (e.g., Google Analytics, Meta Pixel)
You may disable cookies through your browser settings, though certain features may not function properly.
2. How We Use Your Information
We use collected information to:
A. Fulfill and Manage Orders
• Process payments
• Deliver products
• Provide order confirmations & shipment updates
• Handle returns, cancellations, and customer service requests
B. Improve Website Functionality
• Analyze browsing behavior
• Track performance and optimize pages
• Detect and prevent fraud
C. Marketing & Communication
• Email newsletters
• Exclusive promotions and product updates
• SMS updates (ONLY if you opt in)
• Abandoned cart reminders
• Personalized recommendations
D. Legal & Security Purposes
• Enforce terms & conditions
• Comply with applicable regulations
• Investigate suspicious activity
3. SMS Text Messaging Policy (10DLC-Compliant)
We take mobile data privacy seriously.
When you voluntarily provide your phone number and opt in, you may receive:
• Order confirmations
• Shipping updates
• Customer support messages
• Marketing texts only if explicitly opted in
Message frequency may vary. Message and data rates may apply.
Opt-Out / Help:
• You can opt out anytime by replying STOP, UNSUBSCRIBE, or CANCEL.
• For help, reply HELP.
Required 10DLC Compliance Statement (Carrier/Zoom carve-out):
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
This means:
• We do not sell or rent phone numbers.
• We do not share SMS opt-in consent with partners, affiliates, or third parties for their own marketing/promotional use.
• We do not disclose text messaging originator opt-in data and consent to any third parties.
Your phone number is used exclusively by Tommy’s Lobbies for the purposes described in this policy.
4. How We Share Your Information
We do not sell personal information.
IMPORTANT SMS/MOBILE CARVE-OUT (applies to ALL sharing below):
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We may share limited information with:
• Shopify (e-commerce platform)
• Payment processors (Stripe, PayPal, ShopPay, etc.)
• Shipping carriers (USPS, UPS, FedEx)
• Analytics providers (Google Analytics, Meta Pixel)
All third-party partners are required to protect your information and use it only for operational functions.
We do not share:
• SMS consent
• Text messaging originator opt-in data and consent
• Phone numbers for marketing/promotional purposes
• Sensitive personal information
5. Cookies & Tracking Technologies
We use cookies for:
✔ Website operation
✔ Saving cart information
✔ Analyzing visitor behavior
✔ Improving site design
✔ Marketing & retargeting
Cookies help us understand how customers interact with our website so we can improve your shopping experience.
You may control cookies through browser settings, but functionality may be affected.
6. Your Privacy Rights
Depending on your location, you may have rights such as:
✔ Right to Access — Request what information we hold about you.
✔ Right to Correct — Update or correct inaccurate information.
✔ Right to Delete — Request deletion of your personal data (with exceptions for legal recordkeeping).
✔ Right to Opt Out of Marketing — Unsubscribe from emails or SMS at any time.
✔ Right to Withdraw Consent — You may revoke previously granted consent (e.g., tracking or promotions).
✔ Right to Non-Discrimination — You will never be denied services for exercising privacy rights.
To submit a privacy request, email:
support@tommyslobbies.com
7. Data Security
We use industry-standard measures to protect your information, including:
• Encrypted payment processing
• Secure servers
• Limited internal data access
• SSL technology
• Fraud detection tools
While no system is 100% secure, we continuously update our security protocols.
8. Data Retention
We retain your personal information only as long as necessary to:
• Fulfill purchases
• Maintain legal compliance
• Resolve disputes
• Improve store performance
SMS opt-in data is retained only while you remain subscribed.
9. Children’s Privacy
Tommy’s Lobbies does not knowingly collect information from children under age 13.
If you believe a child has submitted personal data, please contact support@tommyslobbies.com so we may delete it immediately.
10. Updates to This Policy
We may update this Privacy Policy from time to time. Changes become effective immediately upon posting.
We encourage customers to review the policy periodically.
11. Contact Us
For questions regarding this Privacy Policy, your data, SMS rules, or privacy rights, contact us:
support@tommyslobbies.com
Tommy’s Lobbies LLC
44620 Valley Central Way #1242,
Lancaster, CA 93536