Cancellation Policy

Purchase Options Cancellation Policy

At Tommy’s Lobbies, we value transparency and aim to provide excellent customer service while protecting the integrity of our business. By placing an order on our website, you agree to the terms outlined below.

Order Cancellations

1. Eligibility for Cancellation:

• Orders can be canceled within 24 hours of purchase and before shipping for a full refund.

• To request a cancellation, email us at [your email] or submit a request through our Contact Us page.

2. After Shipping:

• Once an order has been shipped, it cannot be canceled. You may initiate a return upon receipt of the item, following the guidelines in our Return Policy.

3. Custom/Personalized Orders:

• Custom, personalized, or final sale items are non-cancellable and non-refundable after the order has been confirmed.

Subscription or Recurring Orders (if applicable)

• Subscription or recurring purchases can be canceled or modified at least 48 hours prior to the next billing date.

• Any cancellation made after the billing date will apply to the subsequent cycle.

Refund Terms

• Approved refunds for canceled orders will be issued to the original payment method used for purchase.

• Refund processing times may vary but are typically completed within 7–10 business daysafter approval.

Exceptions and Limitations

• Orders that are incorrectly placed due to customer error (e.g., wrong size, address, or color) cannot be canceled if the cancellation window has passed. However, we will work with you on a resolution per our Return Policy.

• Orders canceled outside the cancellation eligibility window may be subject to administrative fees at our discretion.

Customer Responsibility

• By placing an order, customers agree to provide accurate billing and shipping information.

• Customers must review their orders carefully before completing the checkout process.

Dispute Resolution

• In the rare case of a dispute, we are committed to resolving it fairly. Any claims related to cancellations, refunds, or returns must first be addressed with our customer support team.

• By shopping on Tommy’s Lobbies, you agree to resolve disputes through arbitration if a mutual resolution cannot be reached.

If you have any questions about this policy or require assistance, please contact us at Squarebiz@tommyslobbies.com.